Strategic Account Manager

About the Role You will own strategic relationships with enterprise clients, translate product roadmaps for enterprise buyers, and collaborate with cross functional teams to drive retention and expansion. You will lead onboarding for new enterprise clients, monitor account health, and address escalations while seeking opportunities to grow revenue.

Requirements at least 7+ years in strategic account management, enterprise sales, or senior technical account management roles serving financial institutions or comparable enterprise clients Track record of owning large, complex enterprise relationships and driving retention and expansion within named strategic accounts Strong commercial instincts, comfortable with pricing conversations, contract structuring, and renewal negotiation Working knowledge of blockchain infrastructure and how institutional clients consume staking, RPC, and wallet services Comfort with pace and ambiguity, shifts easily between strategic, client facing, and tactical work Technical fluency sufficient to navigate roadmap discussions, scope new product opportunities, and triage production issues to the right internal owners Executive presence and the ability to operate credibly across the full range of client conversations, from technical working sessions to boardroom discussions Experience selling or supporting infrastructure, API, or platform products into financial institutions Hands on experience in the blockchain or digital assets space, with practical familiarity with how protocols like Ethereum, Solana, or Canton operate Working knowledge of financial products and the uses cases they serve for institutional clients Familiarity with institutional custody, settlement, or market infrastructure

Responsibilities Strategic Account Leadership: Serve as the primary relationship owner and executive point of contact for a portfolio of enterprise customers Strategic Account Leadership: Build and maintain multi threaded relationships across business, engineering, operations, and executive stakeholders Strategic Account Leadership: Develop and execute account plans that define long term vision and strategic priorities Strategic Account Leadership: Act as a trusted strategic advisor translating product roadmap for enterprise buyers while bringing perspective on industry direction, and how peer institutions are approaching similar problems Commercial Ownership: Lead renewal conversations, including pricing, scope, and terms Commercial Ownership: Identify and qualify expansion opportunities across product suite, new protocols, new services, new business units within the account Commercial Ownership: Partner with Sales leadership on pricing strategy and commercial structuring for new services Commercial Ownership: Drive recurring strategic business reviews that surface value delivered and shape forward looking opportunity Account Lifecycle Management: Lead onboarding for new enterprise clients within your portfolio, ensuring a smooth handoff from Sales and a strong start to the relationship Account Lifecycle Management: Build account specific success plans aligned to each client’s business objectives and the commercial trajectory of the relationship Account Lifecycle Management: Maintain a structured view of account health across commercial, technical, and relationship dimensions, and act early on indicators of risk or opportunity Cross-Functional Orchestration: Mobilize Solutions Architects and Product Management to address client technical needs Cross-Functional Orchestration: Translate patterns from client conversations into structured input that helps Product prioritize features tied to retention, adoption, and revenue Cross-Functional Orchestration: Partner with Engineering and Support to ensure production issues are appropriately escalated and resolved Cross-Functional Orchestration: Work alongside Marketing, Legal, and Finance to support the full account lifecycle Funding Investors Account Executive Ecosystem Growth Covalent · 1 day ago Senior Account Executive Solidus Labs · 1 day ago Sales Engineer Avara · 1 day ago Sales Director Financial Services Hashgraph · 5 days ago VP Enterprise Products and Solutions EMEA Blockstream · 1 week ago Funding Investors Account Executive Ecosystem Growth Covalent · 1 day ago Senior Account Executive Solidus Labs · 1 day ago Sales Engineer Avara · 1 day ago Sales Director Financial Services Hashgraph · 5 days ago VP Enterprise Products and Solutions EMEA Blockstream · 1 week ago