We are the creators of a new fintech era!
Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey.
We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA.
The future of Web3 starts with you: join us as a Customer Support Specialist (Legal Requests)!
— Ukrainian С2 level
— English B2-C1 level
— Confident use of Google tools
— Good communication skills
— Quick studying ability and readiness to work with a big amount of data
— Client-based mentality
— Analytical and problem-solving skills
— Desire to grow in cryptocurrency knowledge
— Hyper attention to detail
— Resilience & Patience
— Ticket Management: Process user inquiries regarding account restriction and transaction status.
— First-Line Review: Review user-submitted documents and basic account details before forwarding complex cases to the Compliance department.
— Guidance: Help users understand our platform's policies and guide them through the account restoration or verification process.
— Team Collaboration: Pass accurate information and well-documented cases to our Legal and Compliance team.
— Achieving KPIs: Meeting established performance indicators, including response speed, answer quality, and customer satisfaction levels.
— Working with Tools and Applications: Utilizing Telegram, Slack, Jira, Confluence, and Google applications for communication and task management. Effectively leveraging these tools to handle requests, manage tasks, and collaborate with other departments.
— Adhering to NDA Rules: Ensuring the confidentiality of user and company information. Strictly following established data security standards.
— Adapting to Changes: Quickly adapting to new processes, tools, and workflows. Integrating changes into daily practices to enhance work efficiency.
— Experience in client support
— Cryptocurrency area knowledge (even on the basic user level)
— Having basic knowledge of KYC (Know Your Customer), AML (Anti-Money Laundering), and CTF (Counter-Terrorism Financing) procedures
— Experience handling sensitive data or working under strict privacy guidelines.
— Our own product;
— Paid training (3 months) with a mentor;
— Real career growth;
— Loyal and progressive management;
— Legal and accounting support;
— Paid vacation and sick days;
— Schedule: 1st-2nd month with a fixed schedule: 10:00–18:00 Mon–Fri.
— Starting from the 2nd-3rd month: 14:00–22:00 Mon–Fri, days off: Sat–Sun (time zone of Ukraine).
We provide challenging tasks that offer continuous growth opportunities for everyone. We've consistently embraced development and the advancement of our colleagues, ensuring work is always engaging. Our team is prepared to offer support, share expertise, and lend a helping hand when needed.