About the Role
You will be the first dedicated customer experience hire, the right hand of the Operations lead, and you will help build scalability for international markets. You will own the customer journey from first contact to resolution, shaping the processes, standards, and internal guides as the team grows. You will collaborate with Compliance, KYC and Product to ensure a joined up onboarding and verification experience, and you will represent the customer in internal conversations to push improvements that matter.
Requirements
- 1 to 3 years of experience in customer operations, customer success, or a support role, ideally within fintech, payments, or crypto
- Take ownership
- Clear and direct in communication
- Comfortable with ambiguity
- Genuinely curious about crypto
- Organised under pressure
- Collaborative by default
Responsibilities
- Own the customer experience day to day
- Be the right hand of the Ops lead
- Build the foundations
- Support international team scaling
- Spot problems before they become patterns
- Work across teams
- Represent the customer internally
Benefits
- Competitive salary for the level of the role plus token compensation
- Premium health insurance for you and your family fully covered
- Monthly wellness budget for gym therapy sauna or massage
- All the tools and tech you need to operate at your best
- Flexible work hours