About the Role
You will be the operational backbone of the people technology stack. You will administer Workday, Ashby, Pave, Lattice, and CompLink; resolve support requests with high responsiveness and ownership. You will author clear, structured documentation including SOPs, solution descriptions, change management materials, and process guides. You will track support patterns, identify root causes, and partner with senior team members to drive lasting improvements. You will build and maintain reports and dashboards; support data loads, audits, and compensation workflows. You will contribute to AI initiatives and automation projects. You will collaborate with HR, Recruiting, and Compensation teams to understand needs and deliver timely solutions.
Requirements
- Bachelor's degree in Computer Science or related technical discipline or equivalent experience
- 1–3 years in a technical, systems, or analytics role (internship experience is also welcome)
- Self-sufficient: You solve problems using available resources before escalating; you come with context and proposed solutions
- Customer-focused: You treat every request with urgency and care; stakeholders can count on your responsiveness
- Detail-oriented: You manage multiple tickets without losing track; you're organised and thorough
- Improvement-minded: You don't just close tickets—you identify patterns, root causes, and lasting solutions
- Clear writer: You produce documentation that's structured, accessible, and genuinely useful to both technical and non-technical audiences
- Collaborative: You work well with systems administrators and senior team members, seeking input and acting on feedback
- Naturally curious: You're motivated to learn new tools, read documentation, and figure things out independently
Responsibilities
- Administer Workday, Ashby, Pave, Lattice, and CompLink; resolve support requests with high responsiveness and ownership
- Document and maintain clear, structured SOPs, solution descriptions, change management materials, and process guides
- Track support patterns, identify root causes, and partner with senior team members to drive lasting improvements
- Build and maintain reports and dashboards; support data loads, audits, and compensation workflows
- Contribute to AI initiatives and automation projects
- Collaborate with HR, Recruiting, and Compensation teams to understand needs and deliver timely solutions
Benefits
- Remote work options
- Long-term incentives
- Comprehensive benefits