About the Role
In this role you will lead and oversee compliance issues management across AML BSA sanctions and consumer protection programs. You will manage the lifecycle from discovery through submission and remediation, coordinate cross functional remediation efforts, and ensure rigorous lookback governance. You will develop intake procedures and classification criteria, conduct quality reviews of documentation and evidence, and leverage AI and automation to scale a compliant process. You will partner with internal teams on system of record integrity, reporting alignment, and program metrics to inform leadership and regulatory reporting.
Requirements
- 8+ years of experience in compliance issues management remediation oversight or governance within a regulated financial services environment
- Deep knowledge of anti money laundering (BSA/AML), Sanctions OFAC, and Consumer Protection regulations
- Demonstrated experience managing end-to-end issue lifecycles — from identification through root cause analysis, action plan development, remediation execution, and closure
- Experience with regulatory examinations, enhanced regulatory oversight, and/or monitor engagement
- Strong data and technical fluency — ability to interpret data outputs, evaluate model performance, understand system architectures, and assess technical remediation approaches
- Excellent cross-functional and organizational, presentation, verbal, and written communication skills
- Experience facilitating divergent conversations with senior management and driving accountability across stakeholders who do not report to you
- Experience leveraging AI, automation, and workflow tooling to drive efficiency in compliance processes
Responsibilities
- Serve as the centralized point of contact for teams identifying potential compliance issues — providing end-to-end advisory from discovery through formal submission and resolution, leading intake triage with consistent risk criteria and facilitating root cause analysis with subject-matter experts
- Convene and lead cross-functional working groups to assess potential issues, classify scope, determine governance track assignments, provide challenge, and coordinate remediation approach, timelines, and ownership across teams — particularly where technical dependencies exist
- Govern lookback activities across AML BSA, Sanctions, and Consumer Protection remediations — ensuring lookback methodology is applied, tracked, and completed as a prerequisite to issue closure
- Develop and maintain intake procedures, decision trees, and classification criteria to support consistent application across the organization
- Perform quality reviews on issue documentation, action plans, evidence packages, and closure submissions to ensure they meet regulatory and internal standards
- Identify and implement opportunities to automate issues management workflows using AI and automation tools to scale oversight capacity
- Partner with the CIMO and enterprise issues management team on system of record integrity, reporting alignment, and tooling, and track and report on program metrics to inform leadership and regulatory reporting
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning