About the Role
You will own quality assurance reviews of TMS investigations that support AML CFT program. You will strengthen consistency in case execution, surface procedural gaps, and partner across Operations, Compliance, Analytics, and Learning and Development to turn quality insights into measurable operational improvements.
Requirements
- 6+ years of experience in quality assurance, quality control, audit, or financial crime investigations within a regulated financial services environment.
- Working knowledge of BSA AML laws, regulations, and requirements, with demonstrated ability to apply risk-based judgment when reviewing complex investigations.
- ACAMS certification or equivalent AML qualification.
- Proven experience producing compliance metrics, dashboards, and performance reporting for operational and compliance stakeholders (proficiency in Google Sheets Excel and Google Slides PowerPoint).
- Track record of presenting QA findings, root cause analyses, and procedural recommendations to senior compliance and operations leaders across multiple regions.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Responsibilities
- Review TMS cases against established QA rubrics, including core sampling for regulatory filings (SARs) and risk-based sampling across priority compliance areas.
- Lead calibration sessions, office hours, and structured analyst support to drive consistency and deepen understanding of complex procedural requirements.
- Conduct root cause analysis on thematic quality issues and translate findings into actionable recommendations for process, training, and procedural updates.
- Partner with second line of defense stakeholders and deliver timely, well-supported responses to review and audit findings.
- Build and present weekly metrics, dashboards, and trend analyses that highlight risks, performance themes, and improvement opportunities to senior stakeholders.
- Train new joiners, validate practice cases, and provide structured feedback to accelerate analyst readiness and quality performance.
Benefits
- Equity
- Bonus eligibility
- Medical, dental and vision benefits