About the Role
You will build the platforms and services that power customer experience workflows for support agents. You will own full stack development of high impact internal applications, shipping features that drive agent productivity and customer satisfaction at scale.
Requirements
- 3+ years of software engineering experience including 3+ years building and shipping user facing web applications with JavaScript and modern component based frameworks (React)
- Proficiency in Go with hands on experience building scalable backend services using gRPC event driven architectures (Kafka or similar) and SQL or NoSQL databases
- Experience operating production systems on AWS with Kubernetes Terraform and CI CD tooling BuildKite or similar including implementation of rate limiters caching load balancing and circuit breakers
- Demonstrated experience integrating with third party vendor APIs and SaaS platforms in a production environment
- Utilizes generative AI responsibly maintaining human oversight to deliver business ready outputs and drive measurable improvements in workflow efficiency cost and quality
- Demonstrates the ability to responsibly use generative AI tools and copilots such as LibreChat Gemini Glean in daily workflows continuously learn as tools evolve and apply human in the loop practices to deliver business ready outputs and drive measurable improvements in efficiency cost and quality
Responsibilities
- Build and ship full stack services and applications to support CX agent workflows and automation
- Own the design and implementation of third party platform integrations that extend the capabilities of internal CX tooling
- Partner with team members on architecture decisions code reviews and engineering best practices across testing deployment and observability
- Identify and mitigate technical risks during design and implementation to maintain platform reliability for high traffic production systems
- Translate complex technical concepts into clear narratives for non technical stakeholders across CX product and leadership teams
Benefits
- Equity
- Bonus eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan