About the Role
You will be based in one of the Chicago IL, Denver CO, or Westlake TX offices with in person attendance expected 5 days per week during onboarding and at least 3 days per week afterwards. You will be empowered to help the most engaged customers with complex issues and proactively engage this subset of customers to educate, add value, and address early indications of problems. You will use exceptional empathy and product expertise to ensure customers feel understood and valued. You will proactively engage customers to educate, add value, and address early indications of problems. You will work to solve customer issues efficiently and effectively while maintaining high standards of compliance and product knowledge.
Requirements
- 3+ years of experience at a brokerage or within a licensed financial services environment.
- FINRA Series 7 and 63 required.
- FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of days of employment if not already held.
- Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures.
- Excellent verbal and written communication skills—able to translate complex topics clearly and effectively.
- Passionate about customer advocacy, financial literacy, and building long-term relationships.
- Adaptable and self-motivated in a fast-paced, constantly evolving environment.
- Experience with CRM tools and feedback systems (e.g., Salesforce, Slack).
Responsibilities
- Provide exceptional support to high value clients by resolving complex issues efficiently, while demonstrating empathy and a deep understanding of their needs.
- Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys.
- Provide clear, compliant, and confident guidance across a range of investment products and strategies.
- Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures.
- Consistently deliver high customer satisfaction, tracked through customer feedback.
- Share insights and themes from customer interactions with internal teams to improve products and services.
- Collaborate with peers to optimize outreach strategies and support workflows.
Benefits
- Challenging, high-impact work to grow your career
- Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits
- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
- Exceptional office experience with catered meals, events, and comfortable workspaces.