About the Role
You will lead customers through short, outcome-driven technical engagements to accelerate adoption and successful launches. You will provide implementation guidance on builds, caching, performance, and cost efficiency; troubleshoot Next.js, serverless functions, build pipelines, and integrations; identify and unblock growth opportunities; author playbooks, documentation, and knowledge-base articles; collaborate with Sales, Support, and Product to escalate complex issues; and analyze customer patterns to recommend optimizations that improve adoption and stability.
Requirements
- 3+ years of experience in frontend development, technical support, solutions engineering, or a customer-facing technical role
- Strong knowledge of Next.js, React, and modern web performance best practices
- Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations
- Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity
- Strong written and verbal communication skills for async and live channels
- Experience using Vercel, Next.js, or a comparable platform
Responsibilities
- Lead customers through defined technical motions for onboarding, go-live, and post-launch stabilization
- Provide implementation guidance for builds, caching, web performance, and cost efficiency
- Troubleshoot and resolve issues in Next.js, serverless functions, build pipelines, and integrations
- Identify and unblock opportunities for customer growth and expansion
- Author and maintain playbooks, documentation, and knowledge base articles
- Collaborate with Sales, Support, and Product to escalate issues and influence product improvements
- Analyze customer patterns and recommend optimizations to improve adoption and performance
Benefits
- Competitive compensation package including equity
- Inclusive Healthcare Package
- Mentorship and support to attend events for professional growth
- Flexible Time Off
- Provision of gear and a work-from-home budget