About the Role
You'll join a growing global team where you'll talk directly with users to understand their goals and challenges, and help them design and optimize their Metabase implementation. You'll guide customers on how to pull data from various sources, transform it into useful shapes, and convert their questions into actual queries that can be executed. You'll solve complex problems and troubleshoot customer issues, collaborate with technical communicators to build educational materials, and act as the voice of the customer to the product and engineering teams to help drive product development.
Requirements
- 3+ years of experience writing production code, administering systems, and/or managing databases
- Strong database and SQL skills
- Expert in at least two of: designing and developing web applications, managing infrastructure (Docker, AWS/GCP/etc.), managing databases
Responsibilities
- Talk to users to understand their goals and challenges
- Help customers design and optimize their Metabase implementation
- Guide customers on getting data from various sources, transforming it into useful shapes, and converting questions into executable queries
- Solve complex problems and troubleshoot customer issues
- Collaborate with technical communicators to create educational materials for customers
- Serve as the voice of the customer to product and engineering teams and help drive product development
Benefits
- Fully remote and asynchronous work
- Flexible schedule
- Autonomy to work from wherever you want
- Rare and efficient meetings