About the Role
You will help drive our Success Engineering team's mission by guiding customers on how to get data from various places, transform it into useful shapes, and convert their questions into actual queries that can be executed. You'll build relationships with customers in the public places they hang out, like LinkedIn, Twitter, Reddit, and data Slack communities, providing help to Metabase users using our open source and for-fee products. Our discourse forum is often the first resource customers find when searching for issues, and you'll be active there too. A typical day involves answering users on our discourse forum and helping customers on Twitter or other social channels. In any given week, you might correspond with users to hear what they're trying to accomplish, collaborate with our writing team, or participate in brainstorming sessions on what content to create for customers. You'll also have the opportunity to be the face of Metabase during webinars or in-person events.
Requirements
- Minimum of 3-5 years writing production code or administering systems
- Experience with data visualization or data analytics tools
- Excellent written communication
- Comfortable being the face of Metabase during webinars or in-person events
- Expertise in at least one of: running Metabase on a variety of operating systems for multiple years, strong background in networking and how web applications function, managing servers (physical, Docker, or AWS/GCP/etc), managing databases and strong SQL skills
Responsibilities
- Answer users on the discourse forum
- Help customers on Twitter and other social channels
- Build relationships with customers in public communities like LinkedIn, Twitter, Reddit, and data Slack communities
- Guide customers on how to get data from various sources and transform it into useful shapes
- Help convert customer questions into executable queries
- Correspond with users to understand what they're trying to accomplish
- Collaborate with the writing team
- Participate in brainstorming sessions on customer content
- Represent Metabase during webinars or in-person events
Benefits
- Meaningful equity
- Fully employer-covered medical, dental, and vision insurance (with 75% coverage for dependents)
- 401(k) with employer match available to enroll after the first 30 days
- Flexible and unlimited paid time off including sick time
- Asynchronous, remote-first environment