About the Role
You will create and maintain high-quality API and developer documentation for a Wallet-as-a-Service (WaaS) and Digital Asset Custody platform. You will make API integration intuitive, efficient, and seamless for customers by collaborating closely with Engineering, Product Management, Developer Relations, and Solutions Engineering teams to produce clear, accurate, and user-friendly documentation for APIs, SDKs, Web3 services, and integration workflows. You will develop API references, integration guides, quick-start tutorials, code samples, release notes, and troubleshooting documentation that enable developers to successfully integrate with the platform. You will also play a key role in continuously improving the developer portal and documentation ecosystem, ensuring it remains comprehensive, up to date, and aligned with evolving product capabilities.
Requirements
- 4+ years of experience as a Technical Writer in an API-first product
- Hands-on experience in writing public-facing developer documentation
- Strong knowledge of REST APIs, JSON, OpenAPI (Swagger), and API documentation tools
- Ability to read and write code snippets (JavaScript, Python, Node.js, or similar)
- Experience with developer portals (e.g., GitBook, ReadMe, Docusaurus, or similar)
- Proficiency with Markdown, AsciiDoc, or other documentation tools
- Experience with Postman, API testing tools, and developer environments
- Strong ability to simplify complex technical concepts for developers and non-technical users
- Startup experience and the ability to work in a fast-paced, dynamic environment
- Familiarity with crypto, blockchain, Web3, or DeFi APIs
- Experience working with Git and version control for documentation
- Background in software development or engineering
- Experience in setting up CI/CD workflows for automated documentation updates
Responsibilities
- Write and maintain public-facing API documentation, developer guides, and integration tutorials
- Collaborate with engineering and product teams to translate technical features into developer-friendly documentation
- Ensure API usability and clarity by creating structured, well-organized documentation
- Maintain OpenAPI (Swagger) documentation and ensure accuracy
- Develop code examples, API workflows, and troubleshooting guides
- Continuously improve documentation based on developer feedback, analytics, and support queries
- Align documentation updates with new product releases and API changes
- Implement best practices for documentation versioning, SEO, and accessibility
- Assist in creating video walkthroughs, API onboarding tutorials, and technical blogs