About the Role
You'll be the connective tissue between Tempo's product, engineering, and partnerships teams and the enterprises, ecosystem partners, validators, and integrators building on top of the network. This is a founding role where you'll define what great looks like for customer success at Tempo, building the playbooks, relationships, and feedback loops that turn early design partners into long-term anchors of the ecosystem. You'll work across pre-sales and post-sales, supporting deal cycles with technical depth, structuring integration scopes, owning partner success after launch, and acting as the voice of the customer internally.
Requirements
- Proven experience in customer success, solutions engineering, or technical account management at a blockchain, API-first, or fintech infrastructure company
- Deep familiarity with enterprise B2B sales cycles and the post-sales motion
- Comfortable operating across both business and technical stakeholders
- Experience working with developers, integration teams, or infrastructure partners is a strong plus
- Track record of building CS functions from scratch, including playbooks, tooling, and team structure
- High EQ and a service-oriented mindset
Responsibilities
- Partner closely with the Partnerships team to support enterprise and ecosystem deal cycles, providing technical and operational depth during evaluation and onboarding
- Serve as a consultative design partner during pre-sales, deeply understanding partner use cases and mapping them to Tempo's architecture and capabilities
- Help structure integration scopes, success criteria, and launch timelines with prospective customers before contracts are signed
- Own the end-to-end success of Tempo's enterprise customers, ecosystem partners, validators, and integrators post-launch
- Build and manage onboarding programs that get partners live quickly and confidently
- Serve as the primary escalation point for technical and operational issues, coordinating across engineering and product to drive resolution
- Establish health metrics, QBRs, and success frameworks to proactively manage risk and identify expansion opportunities
- Develop scalable playbooks for onboarding, integration support, and partner growth that work across segments
- Work closely with validators and integration partners to ensure their technical implementations are stable, performant, and aligned with Tempo's evolving network
- Act as the voice of the customer internally, synthesizing feedback into product and GTM priorities alongside the Partnerships team