We are looking for a Partner Relationship Specialist to strengthen our team.
This role encompasses caring for existing partners in the region, helping them achieve better results, improving brand awareness to increase company results. You will focus on increasing trading volume, decreasing churn rates, and finding new partners to join our company.
With us, you will have the freedom to make impactful decisions, tackle exciting challenges, and work alongside a dedicated team of professionals. Together, we will support and inspire each other to implement innovative approaches and achieve outstanding results.
Explore opportunities at JustMarkets and become a part of our team of professionals!
Responsibilities
- Proactively contact all newly registered Leads via calls, messengers and online meetings, and make best efforts to convert them into Active Partners.
- Achieve individual activity and conversion KPIs (calls made, meetings held, leads activated) in line with the company's Business Development goals.
- Qualify incoming Leads, identify their needs and motivations, and present the company's products and partner program in a clear, compelling way.
- Activate, nurture and develop Partners through the early stages of their lifecycle until they reach the maturity level required for handover to a PRM.
- Manage a high volume of Leads simultaneously, prioritizing follow-ups so that no Lead goes cold and every opportunity is worked to its full potential.
- Deliver a satisfactory customer experience at every touchpoint of the early Sales and onboarding journey.
- Maintain accurate and up-to-date records of all interactions, pipeline status and outcomes in the CRM.
- Recognize when a Partner is sufficiently activated and developed, and hand them over to the relevant PRM with complete context and a smooth transition.
- Maintain good communication lines with PRMs, marketing and onboarding/support teams to ensure streamlined information flow to/from Leads and the Business Development team.
- Provide feedback on Lead quality, common objections and recurring questions to help fine-tune scripts, campaigns and the overall conversion funnel.
- Stay up to date on the company's products, promotions and the partner program in order to answer questions confidently and represent the company professionally.
Requirements
- Experience in inside sales, tele-sales, lead qualification, account activation, customer support or a similar high-volume client-facing role would be a plus (financial services background is an advantage, but not required)
- Confident multi-channel communicator — able to engage, nurture and convert leads over phone calls, messengers (e.g. WhatsApp, Telegram) and online meetings
- Strong verbal and written communication skills, with the ability to quickly build rapport and trust with newly registered leads from diverse backgrounds and regions
- Persuasive selling and solid objection-handling skills, with the persistence and resilience to follow up and re-engage cold or hesitant leads
- Proven ability to consistently hit activity and conversion KPIs (calls made, meetings held, leads activated)
- Good understanding of the sales funnel and lead lifecycle, with the judgement to recognize when a partner is activated and ready to be handed over to a PRM
- Hands-on CRM proficiency — logging every interaction, managing a large pipeline and prioritizing follow-ups so no lead goes cold
- Strong time-management and organizational skills to handle a high volume of leads simultaneously without losing momentum
- Strong understanding of the company's products and partner program (or the ability to learn them quickly) to explain the value proposition clearly to new partners
- High level of integrity and dependability
- Ability to work in a high-pressure, fast-moving, global and multi-language environment
- Excellent team player, able to collaborate with PRMs, marketing and onboarding/support functions to move partners smoothly through the funnel
- Languages, Arabic native and proficient in English. French and Turkish are a plus
We offer
- 21 paid vacation days per year
- 10 paid sick leave days per year
- Public holidays according to the Cyprus Public holiday list
- Medical insurance
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
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