Efficiently respond to and communicate with clients to understand and meet their needs through various communication channels: live chat, messengers, ticketing system, and phone
Effectively analyze customer data to provide appropriate recommendations and resolve issues
Resolve product or service concerns by clarifying the customer’s problem, identifying the cause, selecting and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution
Demonstrate excellent customer service by fostering positive long-term relationships and encouraging repeat business
Build rapport with clients and effectively manage conflicts or misunderstandings
Contribute to team efforts by achieving related results as needed
Commit to meeting quality standards when handling customer inquiries
Requirements
Excellent communication skills, both verbal and written
Proficiency speaking and writing in Bahasa Melayu
Strong interpersonal and communication skills
High level of professionalism and customer service orientation
Attention to detail, with excellent organizational and time management skills
Ability to work well in a team and collaborate with other departments
Own a laptop, stable and reliable internet connection
A dedicated and quiet home workspace suitable for remote work
We Offer
8 paid sick leave shifts per year
12 paid vacation leave shifts per year
Medical insurance budget
Professional education budget
Language learning budget
Wellness budget (gym membership, sports gear and related expenses)