Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design and run scalable onboarding tracks, lifecycle campaigns, workshops, webinars, and adoption playbooks. You will build deep product expertise, audit customer agent configurations, identify adoption gaps, track performance metrics, develop data driven strategies, and coordinate enablement initiatives across a high volume of customers.
Requirements
- 6 or more years in adoption customer or partner enablement digital CS enterprise growth or a similar role
- Experience at an AI native or highly technical company
- Experience with voice AI TTS conversational AI or developer facing products
- Experience building adoption programs from the ground up
- Fluency with AI tools automations and workflows
- Strong analytical skills
- Ability to drive cross functional outcomes without direct authority
- Experience managing a high volume mid market or commercial book of business
- Fluency in English and Mandarin
Responsibilities
- Build scalable customer onboarding and activation programs
- Develop expertise across the product platform
- Audit customer agent prompts configurations and feature setups
- Identify adoption gaps and provide recommendations
- Track leading and lagging adoption metrics
- Develop data driven adoption strategies and playbooks
- Deliver regional workshops webinars and enablement campaigns
- Build AI powered automations and workflows
Benefits
- Annual discretionary professional development stipend
- Annual discretionary social travel stipend
- Annual company offsite
- Monthly co-working stipend when not located near a main hub