About the Role
You will manage relationships with a portfolio of 40 to 50 enterprise clients across EMEA. You will onboard new clients drive long term adoption monitor usage identify expansion opportunities and own account renewals. You will help develop scalable customer success processes and track retention and customer success objectives.
Requirements
- 5 to 7 years of customer success experience in a fast paced SaaS organization
- Experience demonstrating and unlocking value for customers using technical mission critical products
- Commercial experience owning renewals and account expansion
- Strong builder mindset focused on customer excellence and scalable solutions
- Exceptional communication skills across complex stakeholder environments
- Strong analytical thinking and creative problem-solving skills
- Fluency in English
Responsibilities
- Build and maintain relationships with 40 to 50 enterprise clients
- Onboard new clients
- Drive long term adoption of multiple products
- Monitor customer usage and adoption
- Identify product improvement and revenue expansion opportunities
- Own account expansion and renewals
- Track net revenue retention and gross revenue retention metrics
- Contribute to customer success objectives
- Help develop a scalable customer success playbook and framework
Benefits
- Annual discretionary professional development stipend
- Annual discretionary social travel stipend
- Annual company offsite
- Monthly co-working stipend if not located near a main hub