Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build and lead a multi-market Customer Success organization across APAC. You will define regional strategy, own customer outcomes, develop leaders, establish scalable operating practices, and represent customers in executive and cross-functional discussions.
Requirements
- 15+ years of experience in management consulting, technology consulting, professional services, or customer-facing advisory roles
- Experience building and leading multi-market Customer Success or Technical Success organizations
- Experience managing managers
- Track record of scaling Customer Success teams across APAC
- Experience owning enterprise customer relationships and driving retention, expansion, and adoption
- Strong people leadership and executive presence
- Excellent cross-functional partnership skills
Responsibilities
- Build and lead a multi-layered Customer Success organization across APAC
- Define and execute the APAC Customer Success strategy
- Own customer health, retention, expansion, and satisfaction outcomes
- Hire, develop, and coach Customer Success managers and individual contributors
- Partner with global Customer Success, Sales, Product, and Engineering teams
- Establish scalable processes, playbooks, and operating cadences
- Lead executive customer engagements, QBRs, and strategic account conversations
- Build relationships with channel, cloud, systems integration, and consulting partners
- Contribute an APAC perspective to global Customer Success strategy
- Help shape responsible AI deployment across APAC regulatory environments
Benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours