Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the lending-platform roadmap and delivery strategy across retail and digital lending products. You will improve onboarding, origination, servicing, automation, integrations, performance, customer experience, governance, risk, security, and regulatory adherence.
Requirements
- Have experience with digital banking platforms, lending systems, and customer onboarding journeys.
- Understand platform architecture, APIs, microservices, and integration patterns.
- Have experience managing digital transformation and platform-modernisation initiatives.
- Apply stakeholder management, communication, influencing, analysis, and problem-solving skills.
- Apply an AI-first approach to automation, innovation, and process simplification.
- Work across cross-functional teams in an agile environment.
Responsibilities
- Own the lending-platform roadmap and delivery strategy.
- Drive digital onboarding, loan origination, servicing, and customer-journey enhancements.
- Deliver end-to-end lending solutions with business, technology, operations, risk, compliance, and product stakeholders.
- Identify AI-led automation and process-optimisation opportunities.
- Define, prioritise, and manage platform features, enhancements, regulatory changes, and strategic initiatives.
- Drive API integrations and solution-architecture decisions.
- Monitor platform performance, customer adoption, operational efficiency, and service reliability.
- Lead stakeholder engagement and vendor management.
- Analyse customer feedback, business metrics, and industry trends to improve lending experiences.
- Ensure compliance with governance, risk, security, and regulatory requirements.