Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage strategic enterprise customer relationships and align customer objectives with product strategy. You will lead onboarding and long-term adoption across products, analyze usage and engagement, identify expansion opportunities, and own renewals and retention outcomes. You will represent customer needs internally and improve scalable customer success processes.
Requirements
- 7-10 years of Customer Success, Account Management, or Strategic Partnerships experience in SaaS
- Experience delivering value for customers using technical or mission-critical products
- Experience operating with strategic accounts in the DACH market
- Commercial experience owning renewal and expansion goals
- Knowledge of scalable systems and operational excellence
- Communication and relationship management
- Stakeholder influence
- Analysis and problem-solving
- Fluency in English and German
Responsibilities
- Build and manage relationships across a portfolio of enterprise and strategic clients
- Lead onboarding and long-term product adoption initiatives
- Analyze customer usage and engagement to identify adoption, integration, and value opportunities
- Manage renewals and expansions across the customer portfolio
- Own Net Revenue Retention, Gross Revenue Retention, and product expansion outcomes
- Refine customer success processes and develop scalable solutions
- Act as the voice of the customer and influence roadmap priorities
Benefits
- Annual discretionary professional development stipend
- Annual discretionary social travel stipend
- Annual company offsite
- Monthly co-working stipend for employees not near a main hub