Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead Integration and Support Engineering across three functions. You will establish scalable playbooks, onboarding, best practices, and SLAs; coach technical leaders; provide technical judgment for scoping and contracts; partner on revenue opportunities and POCs; and guide delivery, planning, training, and people decisions.
Requirements
- Experience leading large technical teams of 20+ people in B2B SaaS
- Experience building a management layer
- Experience in financial services, fraud, risk, compliance, or banking
- Technical and product expertise for strategic decisions, planning, training, integration complexity, and scoping
- Experience building operational rigor through playbooks, SLAs, and structured processes
- Experience scaling teams during rapid growth
- Coaching skills for developing leaders
- Ability to lead through growth and change
Responsibilities
- Lead Integration and Support Engineering across three functions
- Build playbooks, onboarding, best practices, and SLAs
- Coach and develop technical leads
- Provide technical judgment for scoping and contract structuring
- Partner with Sales and Account Management on cross-sell, upsell, and net revenue retention
- Partner with the POC team to drive successful POCs
- Guide scoping, delivery, and people decisions with product expertise
Benefits
- Equity
- Early exercise for options, including pre-vested options
- Remote-first work within the country of hire
- Flexible paid time off
- Year-end break
- Health, dental, and vision coverage for employees and dependents in the US and Canada
- 4% 401(k) or RRSP matching in the US and Canada
- MacBook Pro
- One-time home-office setup stipend
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend