Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will configure and maintain Sales Cloud, translate requirements into scalable user-focused solutions, and manage data quality through rules and automation. You will support users, maintain platform security and releases, improve adoption, communicate changes, and create technical documentation.
Requirements
- At least 5 years of Salesforce administration experience with hands-on Sales Cloud experience
- Salesforce product knowledge
- Knowledge of Flow, SOQL integration patterns, security, and authentication
- Basic knowledge of Apex triggers, LWC/Aura components, web services, and APIs
- Requirements gathering and scalable solution design
- Project management and decision-making experience
- Problem-solving skills
- Communication skills for technical and non-technical stakeholders
Responsibilities
- Configure Salesforce, including flows, approval processes, fields, layouts, record types, apps, actions, settings, reports, and dashboards
- Gather requirements and translate them into scalable, user-focused solutions
- Help create the platform roadmap and define priorities with stakeholders
- Communicate platform changes to end users and stakeholders
- Improve Salesforce data quality through rules and automation
- Perform proactive system maintenance, including security reviews, release updates, health checks, and optimization
- Resolve user support tickets
- Identify underutilized features and improve user adoption
- Create technical documentation