VIP Operations Manager-EU

About us Bitget is one of the world's leading digital assets ecosystems. With over 120 million registered users, Bitget has one of the most comprehensive suites of blockchain products and services available via bitget.com. Our mission is to support the growth of the digital assets industry and we believe it represents the future of finance. What we do empowers the future of finance by ensuring secure, efficient and smart digital transactions. We are one of the fastest growing companies in the digital asset sector. If you are looking for cutting-edge work, where you will have opportunities to develop your career among peers who are experts in their field, and you believe in the future of digital currency, then look no further than Bitget! What You’ll Do

Responsible for the operation and maintenance of VIP users and high-value users on the platform, improving Customer Satisfaction Score and long-term retention. Provide users with timely and professional service and support. Continuously track VIP users' trading behavior, active level, and asset situation, develop targeted operational strategies, and improve trading volume and platform active level. Work closely with BD, marketing, product and customer service teams to provide VIP users with customised campaigns, benefits and service solutions. Explore potential high-value users, promote VIP user upgrades and guide conversions. Collect VIP user feedback, output user insights, promote, optimize products and improve user experience. Participate in the planning and execution of VIP exclusive activities, online/offline user operation activities, enhance user stickiness. Ensure that VIP operations comply with internal processes and compliance requirements. What You’ll Need Bachelor's degree or above, with priority given to those who have studied abroad in Europe or America. 2-5 years experience in user operation, VIP operation or key account management, with experience in Internet, financial technology or encryption industry preferred. Candidates with certain knowledge of cryptocurrency trading or Financial Market are preferred. Excellent communication skills, Customer relationship maintenance and service awareness. Possess strong data analysis skills and be able to develop operational strategies based on user data. Able to adapt to an international and fast-paced work environment. Fluent in Chinese and English Why Bitget? Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges We are a global company with staff members from over 50 different countries and regions We are growing and looking for world-class ambitious talents to help us continue this journey We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe We offer competitive salaries and benefits Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it! If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply! By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.