ExchangeSenior
Japan - Tokyo23h ago
As a Client Success Manager reporting to AVP - Client Success Management, you'll play a meaningful role in delivering outstanding client experiences and driving long-term success for Nasdaq's customers across Southeast Asia, Australia, and New Zealand.
You'll thrive in this position if you're customer-focused, commercially minded, and passionate about building positive partnerships that drive measurable business outcomes in a fast-paced, global environment.
Serve as the primary point of contact for an assigned portfolio of clients across Southeast Asia, Australia, and New Zealand — handling relationships, tracking project progress, and leading executive business reviews.
Partner cross-functionally with Sales, Client Services, Client Support, and Engineering to proactively address client needs, mitigate risks, and align on strategic priorities.
Identify and accelerate upsell and cross-sell opportunities within the portfolio, contributing to portfolio growth and long-term client retention.
Drive measurable improvements in client satisfaction by understanding each client's goals and positioning Nasdaq's solutions to help achieve them.
Develop continuous improvement within the Client Success function by proactively finding opportunities to improve service delivery and team practices.
Bachelor's degree or equivalent practical experience.
8+ years of experience in Customer Success, Account Management, or Professional Services within a SaaS or consulting organization, ideally in capital markets or regulatory technology.
Proven track record to lead executive-level client conversations, handle client issues, and build consensus across internal and external stakeholders.
Strong commercial competence with the ability to identify growth opportunities and translate client needs into actionable outcomes.
Proficiency in customer success tools such as Salesforce, Gainsight, Planhat, or similar platforms.
Experience working with clients across Southeast Asia, Australia, or New Zealand markets.
Familiarity with software development life cycles and how technology solutions are deployed in regulated environments.
Proficiency in additional languages beyond English, supporting engagement with diverse client bases across the region.
This position is located in Bonifacio Global City, Taguig, Philippines, and offers a hybrid work environment with at least 2 days per week in-office, subject to change, providing flexibility and accessibility for qualified candidates.
Benefits & Rewards
We offer HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and experience why Nasdaq Manila is Great Place To Work Certified!
For more information, visit Nasdaq Manila Career Page.
Come as You Are
Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.
We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.
We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.