At Whitepay, we’re revolutionizing how businesses and individuals interact with crypto and fiat payments. As part of the WhiteBIT ecosystem, we provide seamless, secure, and scalable payment solutions that bridge traditional finance with blockchain-powered transactions.We’re looking for passionate innovators to help us redefine digital payments worldwide. If you’re excited about fintech, crypto, and building cutting-edge financial solutions, this is your chance to make a real impact!
Why You’ll Love Working Here:
🚀 Shape the Future – Build next-gen payment solutions at the intersection of crypto and finance.
💡 Innovate & Create – Your ideas will help businesses integrate digital assets effortlessly.
🌍 Global Impact – Be part of a team driving financial innovation worldwide, shaping the future of payments across industries and borders.
🎯 Tech-Driven Culture – Join a team of fintech and blockchain enthusiasts pushing the industry forward.
Ready to change the future of payments? Apply now and let’s build something game-changing together!
— 2–5 years of experience in Customer Support / Technical Support / Customer Success in a crypto-related IT product or SaaS company.
— Experience working with international customers and multiple time zones.
— Experience working with B2B customers and handling complex technical or product-related issues.
— Experience creating and maintaining support documentation and knowledge bases.
— Strong understanding of software products, platforms, APIs, and integrations.
— Hands-on experience with ticketing systems (Zendesk, Jira Service Management, or similar).
— Ability to troubleshoot issues, analyze logs or data, and clearly document bugs and incidents.
— Experience collaborating with Product, Engineering, and Operations teams.
— Understanding of SLAs, support KPIs, and service-quality metrics.
— Upper-intermediate written and verbal English communication skills (B2+ level).
— Ability to explain technical concepts to non-technical users.
— Strong customer-oriented mindset and conflict-resolution skills.
— High level of ownership, responsibility, and attention to detail.
— Ability to prioritize tasks and work effectively in a fast-paced environment.
— Stress-resistant and comfortable handling escalations.
— Assisting B2B clients with product inquiries and technical issues.
— Assisting end users with troubles & payment issues.
— Troubleshooting and resolving technical problems promptly.
— Creating and maintaining support documentation.
— Escalate and coordinate complex issues and requests with internal teams (Support, Development, Compliance, AML) as needed.
— Gathering and relaying client feedback for product improvement.
— Monitoring and managing support tickets within agreed SLAs.
— Staying updated on the product.
— Collaborating with internal teams to ensure a seamless customer experience.
— Process refunds for client transactions as required.
— Night Shift: From 23:00 to 06:00 CET - 5/2 (Mon-Fri).
— Experience with compliance-driven environments (KYC/AML).
— Working with international customers.
Immerse yourself in Crypto & Web3:
— Master cutting-edge technologies and become an expert in the most innovative industry.
Work with the Fintech of the Future:
— Develop your skills in digital finance and shape the global market.
Take Your Professionalism to the Next Level:
— Gain unique experience and be part of global transformations.
Drive Innovations:
— Influence the industry and contribute to groundbreaking solutions.
Join a Strong Team:
— Collaborate with top experts worldwide and grow alongside the best.
Work-Life Balance & Well-being:
— Modern equipment.
— Comfortable working conditions and an inspiring environment to help you thrive.
— 24 calendar days of paid leave.
— Additional days off for national holidays.
We provide challenging tasks that offer continuous growth opportunities for everyone. We've consistently embraced development and the advancement of our colleagues, ensuring work is always engaging. Our team is prepared to offer support, share expertise, and lend a helping hand when needed.