About the Role
You own the mortgage and HELOC post close process from start to finish and work cross functionally to respond to document requests. You manage all investor inquiries related to deed of trust, note, assignments of mortgage, and the shipping and recording of trailing documents and assignments of Mortgage. This hybrid role is based in Reno NV and requires three days in office. You will make a big impact.
Requirements
- 1+ year of administrative and/or customer facing experience
- Ability to thrive in a fast paced startup environment with little direction and meet tight deadlines
- Professional and concise communications with cross functional teams and resolve issues including suspense conditions within response deadlines
- Exceptional customer service skills to work with external customers
- Ability to organize and manage a large pipeline of loans
- Analytical skills and drive to look for process improvements and ways to digitize and automate processes
- Proficiency in G Suite (Docs, Sheets, Slides) and Google Drive; ability to collaborate via Slack
- Preferred Experience: Residential mortgage lending with Post-Closing experience
- Preferred Experience: In-depth knowledge of HELOC loans FNMA FHLMC and private investor products
- Preferred Experience: Knowledge of Federal and State regulations including HELOC RESPA TILA HOEPA and QM
- Preferred Experience: Knowledge of State and County recording requirements
Responsibilities
- Coordinate with customer operations and processing to ensure a smooth post close mortgage process
- Provide professional and concise customer service to internal and external customers
- Maintain process focus and continuously seek opportunities for improvements and efficiencies
- Prioritize work independently based on investor delivery expiration and closing dates
- Print sign notarize and record relevant documents
- Process paper Assignments of Mortgage AOMs related to loan sales and securitizations
- Manage the Power of Attorney POA and AOM processes for Private Label Partners until 100% of volume is on DART
- Oversee the onboarding and offboarding of DART loans via AOMs ensuring timely and accurate processing
- Manage the processing of new PLDs, document revisions, and handling of tax affidavits FP7 and other necessary paperwork with vendors
- Address security instrument exceptions and lien release issues including county research outreach and resolving recording exceptions
- Manage RSD tasks when closing defects are identified and disposition them appropriately for next steps
- Manage outreach efforts for unsecured liens including calls emails FedEx letters and SandCastle orders
- Process documents for closing appointments as necessary
- Handle curative efforts such as Scrivener's Affidavits and other document corrections ensuring accuracy and compliance
- Monitor the recording stage audit and ensure accountability for all security instruments SIs; work with vendors to resolve liens and secure recorded SIs
- Conduct pre purchase review of piggyback loan documents including loan applications estimates disclosures AUS Credit Reports and deeds of trust ensuring proper execution and compliance
- Oversee FNMA loan delivery and MERS registration
- Perform additional duties as assigned to support the team and company operations
Benefits
- Comprehensive health vision and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 Observed Holidays & PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement