About the Role
You will serve as the primary contact for brokers and correspondents on all submitted Non-QM files, review loan packages to ensure submission standards and program guidelines, collect, review, and validate documentation related to income, assets, credit, and disclosures, and maintain accurate and up-to-date status in the LOS. You will also respond to internal QC findings post-close, deliver regular status updates and proactive pipeline management, and identify process efficiencies and opportunities for continuous improvement within the Third Party channel. Other related duties as assigned.
Requirements
- Minimum 5 years of mortgage operations experience, with at least 2 years focused on Non-QM Products
- Strong knowledge of Non-QM guidelines, Third Party workflows, and loan structuring.
- Prior experience as a Third Party Account Manager, Processor, or Coordinator is highly valued.
- Clear, confident communication and the ability to build strong broker relationships.
- Familiarity with LOS platforms and a passion for operational efficiency.
- Self-starter who thrives in a high-volume, deadline-driven environment.
- Adhere to all company security policies and data handling procedures.
- Complete mandatory security awareness training within required timeframes.
- Promptly report any suspected security incidents or suspicious activity to the Security team.
- BA/BS preferred but not required.
Responsibilities
- Serve as the primary contact for brokers and correspondents on all submitted Non-QM files.
- Review loan packages to ensure submission standards and program guidelines.
- Collect, review, and validate documentation related to income, assets, credit, and disclosures.
- Maintain accurate and up-to-date status in the LOS.
- Respond to internal QC or audit findings post-close.
- Deliver exceptional service to broker partners with regular status updates and proactive pipeline management.
- Identify process efficiencies and contribute to continuous improvement within the Third Party channel.
- Other related duties as assigned.
Benefits
- Comprehensive medical, dental, and vision coverage, with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
- Employer-paid life and disability insurance
- 11 observed holidays and PTO plan
- Up to 12 weeks of paid family leave
- Continuing education reimbursement