About us
Bitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution.
Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide.
Job Responsibilities
- Respond to backend escalated tickets promptly and professionally through email, Lark, Telegram, and other communication channels.
- Collaborate with different teams to address customer feedback, improve processes, and enhance the overall user experience.
- Maintain a deep understanding of our products and services to provide accurate and informative responses to customer inquiries.
- Handle customer complaints, any special cases or ad hoc tasks.
- Ensure that customer inquiries are addressed efficiently, and issues are resolved to the customer's satisfaction.
- Keep up-to-date with industry trends and market changes to provide informed responses to customer questions.
- Work closely with other customer support specialists to share insights and best practices.
- Assist in identifying and documenting common customer issues to help improve our products and services.
Job Requirements
- Excellent written and verbal communication skills.
- Strong customer service orientation with a dedication to providing exceptional support.
- Ability to work collaboratively within a team.
- Attention to detail and problem-solving skills.
- Familiarity with cryptocurrency and blockchain technology is a plus.
Why Bitget?
- Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
- We are a global company with staff members from over 50 different countries and regions
- We are growing and looking for world-class ambitious talents to help us continue this journey
- We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
- We offer competitive salaries and benefits
- Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
For more information regarding candidates' personal data processing, please refer to Bitget Candidate Privacy Notice.