About us
Bitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution.
Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide.
What you'll do
- Research Strategy & Execution: Lead qualitative and quantitative research initiatives, including in-depth interviews, usability testing, surveys, and focus groups, focused on crypto traders and platform users.
- Agency Management: Manage relationships with external research agencies and vendors. Define briefs, monitor execution quality, and ensure deliverables meet internal standards.
- Insight Generation: Synthesize complex data into clear, actionable reports and presentations. Present findings to cross-functional teams (Product, Design, Marketing, Trading) to influence product roadmap and UX improvements.
- User Voice Programs: Help maintain and evolve user feedback systems (e.g., NPS, CSAT) to monitor user satisfaction and identify pain points in the trading journey.
- Mentorship & Best Practices: Share research methodologies and best practices with internal teams to foster a user-centric culture.
What you'll need
- Minimum 4 hours/day, 5 days/week (20+ hours/week)
- Experience: 5+ years of user research experience, with significant time spent in Internet, Fintech, or Crypto industries. Experience with crypto trading platforms (exchanges/wallets) is highly preferred.
- Methodology Expertise: Proficient in both qualitative (IDIs, FGs) and quantitative (survey design, data analysis) research methods.
- Agency Management: Proven track record in managing third-party research agencies, including vendor selection, budget management, and quality control.
- Presentation Skills: Excellent storytelling abilities. You can translate raw data into compelling narratives and present confidently to senior stakeholders.
- Availability: Must be available for at least 4 hours per day, 5 days a week. Consistent availability during core business hours is required for collaboration.
- Language: Fluent in Mandarin and English (written and verbal).
Why Bitget?
- Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
- We are a global company with staff members from over 50 different countries and regions
- We are growing and looking for world-class ambitious talents to help us continue this journey
- We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
- We offer competitive salaries and benefits
- Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
For more information regarding candidates' personal data processing, please refer to Bitget Candidate Privacy Notice.