About us
Bitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution.
Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide.
What you'll do
- Holistic Trading Support: Assist Retail, Institutional, and VIP users in optimizing their trading experience across derivatives, US stocks, precious metals, and commodities. Proactively identify and resolve issues throughout the trading lifecycle.
- Feedback Loop & Issue Resolution: Serve as the bridge between users and internal teams (Product, Trading, Risk). Collect, track, and drive the closure of "bad cases" and user feedback to improve platform stability and UX.
- Market Insights & Content Creation: Monitor global market events (e.g., Earnings Season, FOMC, Geopolitical shifts) and collaborate with the Brand team to produce high-quality market analysis, trading guides, and educational content.
- User Education & Growth: Develop and execute user education initiatives to enhance traders’ understanding of complex financial instruments, thereby improving retention and trading confidence.
- Data-Driven Operations: Collaborate with the team to analyze user trading behavior, identify trends, and support daily operational tasks through data coordination.
What you'll need
- Fast Learner with Strong Market Sense: Ability to quickly grasp the trading logic and business mechanisms of derivatives, US equities, precious metals, and commodities.
- Execution Excellence: Strong sense of ownership and closure; proactive in solving problems and driving results without constant supervision.
- User-Centric Mindset: Basic experience in user operations or customer success, with a genuine interest in understanding trader psychology and behavior.
- Analytical Skills: Proficient in basic data analysis to support user segmentation, behavior tracking, and operational decision-making.
- Communication & Collaboration: Excellent cross-functional communication skills, able to work seamlessly with Product, Marketing, and Trading teams.
岗位职责：
- 协助散户、机构、VIP 等各类用户更好地实现交易，跟进并解决各环节问题
- 及时向一线部门传递用户反馈，支持 bad case 的收集、跟进与闭环
- 紧跟全球市场热点（财报季、FOMC、地缘事件等），协同品牌输出行情分析与内容素材
- 参与用户教育相关工作，提升用户交易认知与体验
- 配合团队完成数据协同、交易用户分析等日常运营工作
任职要求：
- 高学习能力与认知水平，能快速理解衍生品及美股/贵金属/大宗商品等传统资产的交易与业务逻辑
- 强执行力，做事主动、闭环意识强
- 具备用户运营基础，愿意深入了解交易用户
- 基础数据分析能力，能配合团队做交易用户分析
- 良好的沟通协作能力
Why Bitget?
- Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
- We are a global company with staff members from over 50 different countries and regions
- We are growing and looking for world-class ambitious talents to help us continue this journey
- We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
- We offer competitive salaries and benefits
- Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
For more information regarding candidates' personal data processing, please refer to Bitget Candidate Privacy Notice.