About us
Bitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution.
Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide.
What you'll do
- Client Relationship Management: Serve as the primary point of contact for institutional and VIP clients, providing core support throughout their trading lifecycle.
- Needs Analysis & Solutioning: Identify pain points and trading requirements of institutional clients, driving internal resolutions to enhance their experience.
- Trading Experience Optimization: Assist clients in achieving optimal execution across all trading stages, including API integration, order execution, and settlement.
- Product Feedback Loop: Collect high-value insights from institutional users and translate them into actionable feedback for Product and Trading teams.
- Issue Resolution: Lead the rapid response to institutional "bad cases" by coordinating cross-functional resources to ensure minimal disruption.
What you'll need
- Institutional Background: Proven experience in Key Account (KA) operations, sales, or client success, with a deep understanding of institutional user profiles and decision-making processes.
- Derivatives Expertise: Solid understanding of derivatives trading mechanisms, enabling professional and technical dialogue with institutional clients.
- Client Management Skills: Strong ability in user operations, relationship maintenance, and negotiation.
- Data-Driven Insight: Proficient in analyzing client behavior and trading data to identify trends and unmet needs.
- Communication: Excellent interpersonal skills with the ability to manage high-stakes relationships.
岗位职责：
- 负责机构、VIP 等专业客户的运营与关系维护，成为其交易过程中的核心支持
- 洞察机构客户的交易需求与痛点，进行问题分析并推动解决
- 协助机构客户在各交易环节（接入、执行、结算等）实现更优交易体验
- 收集机构侧的高价值反馈，输出给一线产品/交易团队
- 参与解决机构相关的 bad case，联动内部资源快速响应
任职要求：
- 具备机构客户（KA）运营或服务背景，理解机构用户画像与决策链路
- 对衍生品交易有清晰理解，能与机构客户进行专业对话
- 较强的用户运营与客户管理能力
- 良好的数据协同能力，能基于数据分析客户行为与需求
- 优秀的沟通、谈判与关系维护能力
Why Bitget?
- Bitget is the world's leading web 3 platform for copy trading and one of the world's largest and most respected exchanges
- We are a global company with staff members from over 50 different countries and regions
- We are growing and looking for world-class ambitious talents to help us continue this journey
- We have a streamlined structure that empowers employees to work efficiently, delivering the best results in a short timeframe
- We offer competitive salaries and benefits
- Blockchain technology and digital assets have the potential to change finance in a way no other technology can - be part of it!
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
For more information regarding candidates' personal data processing, please refer to Bitget Candidate Privacy Notice.