Product & Design22h ago
Bitget
About us
Bitget is the world's largest Universal Exchange (UEX), serving over 125 million users and offering access to over 2M crypto tokens, 100+ tokenized stocks, ETFs, commodities, FX, and precious metals such as gold. The ecosystem is committed to helping users trade smarter with its AI agent, which co-pilots trade execution.
Bitget is driving crypto adoption through strategic partnerships with LALIGA and MotoGP™. Aligned with its global impact strategy, Bitget has joined hands with UNICEF to support blockchain education for 1.1 million people by 2027. Bitget currently leads in the tokenized TradFi market, providing the industry's lowest fees and highest liquidity across 150 regions worldwide.
Job Responsibilities:
-Handle P2P customer inquiries via live chat, email, and ticketing systems in a timely and professional manner.
-Assist users with P2P order issues, including payment disputes, order cancellations, token release, appeals, account restrictions, and merchant-related inquiries.
-Review transaction details, payment proofs, and user-provided information to identify issues and provide accurate resolutions.
-Escalate complex, risk-related, or compliance-related cases to the relevant teams and follow up on case progress.
-Provide clear and accurate guidance on P2P policies, processes, and platform features.
-Record case details and user feedback, and highlight recurring issues for process or product improvement.
-Maintain service quality, response-time, and compliance standards.
Job Requirements
-Proficient in both Chinese and English, with strong written and verbal communication skills.
-Prior experience in P2P customer service, P2P operations, fintech, cryptocurrency exchange, or payment dispute handling is preferred.
-Familiar with P2P trading processes, including order flow, payment verification, appeals, token release, cancellations, and merchant management.
-Able to handle sensitive user complaints and disputes professionally, patiently, and objectively.
-Strong problem-solving and analytical skills, with attention to detail when reviewing transaction records and payment evidence.
-Able to work independently, manage multiple cases, and collaborate effectively with Risk, Compliance, Operations, and Product teams.
-Willing to work on shifts, including weekends and public holidays where required.
Why Bitget?
If you are ambitious and believe that digital assets could be the next financial and technological revolution, please apply!
For more information regarding candidates' personal data processing, please refer to Bitget Candidate Privacy Notice.
Bitget