Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and coach a Delhi NCR telesales team selling insurance products. You will monitor calls, KPIs, quality, and conversion performance; provide feedback and coaching; resolve escalations; report insights; support hiring and onboarding; collaborate with cross-functional stakeholders; and ensure compliance with scripts, regulations, and quality standards.
Requirements
- At least three years of experience managing a telesales team for international clients
- Knowledge of outbound sales techniques, objection handling, and data analysis
- Communication, interpersonal, sales, and coaching skills
- Track record of meeting or exceeding sales targets
- Familiarity with CRM, dialer, and call-monitoring tools
- Ability to work in a fast-paced, target-driven environment
- Fintech, banking, and UK experience are advantageous
- Insurance experience is advantageous
Responsibilities
- Lead and manage the Delhi NCR telesales team to meet sales targets and KPIs
- Monitor daily performance, call metrics, and KPIs
- Monitor calls and provide real-time performance feedback
- Provide daily and weekly feedback and one-to-one coaching
- Motivate the team through contests, incentives, and reinforcement
- Handle escalations, complex queries, and sales objections
- Prepare daily, weekly, and monthly performance reports
- Recruit, train, and onboard team members
- Collaborate with campaigns, product, business intelligence, and support teams
- Ensure compliance with scripts, regulations, and quality standards
- Conduct competitor analysis
Benefits
- Self and family health insurance
- Term and life insurance
- OPD benefits
- Mental-wellbeing support through Plumm
- Learning and development budget
- Work-from-home setup allowance
- 24 days annual leave
- Family and friendly leave
- Work from abroad for up to 90 days annually