P2P Operation Manager

1、Responsible for the daily operations of the CEX platform's P2P business, including order monitoring, exception handling, and user communication to ensure a smooth and efficient trading process. 2、Optimize user experience by analyzing user behavior and feedback; collaborate with product and tech teams to enhance product features, improving transaction efficiency and user satisfaction. 3、Monitor market data and analyze buy/sell listings, trading depth, and pricing strategies to improve market liquidity and competitiveness. 4、Build and maintain merchant relationships, including merchant acquisition, verification, training, incentive management, and risk control. 5、Handle user complaints and dispute orders, coordinating with customer service and risk teams to resolve transaction issues and protect the platform's reputation. 6、Plan and execute marketing campaigns, such as P2P cashback promotions and trading rewards, to boost transaction volume and user engagement. 7、Collaborate with compliance, risk, and legal teams to ensure P2P business operates in compliance with regulations across different regions. 8、Gather competitor intelligence and continuously monitor market trends to provide actionable optimization suggestions. 1、Bachelor's degree or above, preferably in Finance, Economics, Marketing, Computer Science, or related fields. 2、1+ year of relevant operations experience in the cryptocurrency or fintech industry; experience with P2P trading platforms is a plus. 3、Familiarity with cryptocurrency trading processes and a basic understanding of blockchain and Web3 technologies. 4、Strong data analysis skills, proficient in Excel and Google Sheets; experience with SQL is a plus. 5、Excellent communication and coordination abilities, with strong cross-functional collaboration skills. 6、Possesses user-centric thinking, a strong sense of responsibility, and the ability to adapt to a fast-paced work environment. 7、Fluent in both Chinese and English as working languages (additional language proficiency required if supporting multi-lingual markets).