Head of VIP

We are the creators of a new fintech era!

Our mission is to revolutionize the world by making blockchain technology accessible to everyone in everyday life.

WhiteBIT is a global team of more than 1,200 professionals united by a shared vision of shaping the Web3 future.

We are building our own blockchain ecosystem, ensuring maximum transparency and security for over 8 million users worldwide.

Our cutting-edge solutions, rapid adaptation to market challenges, and technological excellence set us apart from traditional companies.

Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT, and VISA.

The future of Web3 starts with you: join us as a Head of VIP — Proven experience building and scaling a VIP / high-net-worth client program, ideally in crypto, trading, fintech, or financial services — Strong track record of acquiring and managing VIP traders and driving trading volume growth — Experience developing long-term relationships with high-value clients and creating account growth strategies — Hands-on experience onboarding VIP clients, including coordination of KYC processes — Commercial mindset with the ability to upsell and cross-sell products to increase engagement and revenue — Experience leading and mentoring a team of VIP account managers — Strong collaboration skills with internal teams to deliver growth plans and meet volume and revenue KPIs — Actively hunt for new VIP traders to expand our existing customer base — Manage multiple VIP customer accounts — Onboard new VIP customers via KYC process — Build and improve customer relationships to achieve long-term account growth — Create account plans detailing priorities and identifying growth opportunities — Provide support and resolve customer queries when it comes to their trading activities — Maintain accurate records, databases, customer communication and serve as interface to other functions within the organization — Work closely with our internal teams to develop account growth plans and ensure volume and revenue KPIs are met — Upsell and cross-sell other company products to build engagement and share of wallet — Lead and manage a team of VIP account managers Your Official Start in the Web3 World: — Join a team that's creating a new reality. — Official employment with tax compensation ensures stability even in the fast-evolving Web3 landscape.

Comfortable Conditions for Big Achievements: — We provide everything you need to succeed and overcome challenges: modern equipment, a convenient office, and a friendly atmosphere for teamwork.

Work-Life Balance Matters: — 5 recovery days without a doctor's note. — 24 business days of vacation. — Days off for all public holidays.

Driven by development: — Access to exclusive crypto education courses developed by our team. — Opportunities to participate in external training programs. — Individual development plans tailored to each employee.

Family Values in Focus: — We value time and care during the most important moments of our employees lives.